Product Description

CASE STUDY & FACILITATOR GUIDE
Crossroads EZTax and Insurance Services: Navigating the Remote-Work Dilemma

Authors: Jeffrey L. Hastings, ALM & Elisa Valenzuela-Capellan, Ph.D.
Release Date: July 1, 2024

This comprehensive case study examines the challenges faced by Crossroads EZTax and Insurance Services as it confronts the complex realities of remote work, declining productivity, and cultural shifts in the post-pandemic era. When Roger Johnson steps in as CEO in 2022, he inherits a struggling organization facing significant operational and leadership challenges after years of technological miscalculations and a demotivated workforce.

Johnson’s journey reveals critical insights into leadership, decision-making, and the importance of balancing technology with human relationships. The case study covers pivotal topics such as:

• The impact of remote work on employee morale and productivity.
• Leadership strategies for rebuilding trust and engagement.
• Personality assessments to manage diverse workforces effectively.
• The role of technology in reshaping traditional business models.

Ideal for Academic Settings

This case study is specifically designed for use in higher education courses in business management, organizational psychology, and leadership development. Professors and students alike will find real-world applications of leadership theory, organizational behavior, and psychological insights into workforce management.

Perfect for:

• Business courses focused on leadership, change management, and strategic decision-making.
• Psychology courses examining the impact of remote work on team dynamics, motivation, and personality-based leadership approaches.
• Case discussions, group projects, and leadership simulations.

This resource offers both professionals and educators a deep dive into navigating the complexities of modern business and organizational behavior in a rapidly changing environment.