7.03 Powerful Staff Meetings and Brainstorming Sessions
7.04 Organizational Resilience
7.06 The Leader Inside Your Office Manager
7.10 Retreats and Workshops
7.11 Office Manuals and Procedure Guides
VIII. Performance & Culture
8.01 Creating a Culture for Success
8.02a ICG Culture Assessment Tool
8.02b ICG Culture Assessment Goals
8.03 Setting Expectations and Employee Accountability
8.04 Effective Staff Appraisals
8.05a Time Management Skills and Maximizing Efficiency
8.05b The Cost of Wasted Time
8.06 The Optimized Work Environment
8.07 Creating a Winning Attitude
8.09 Resolving Conflict and Frustrations
8.10 Overcoming Call Reluctance and Fear of Failure
8.11 Project 100
8.12 It’s Who You Know! Building Your Centers of Influence
8.13 Get Found on Google Search
8.14 The Secret Behind Referral Systems
8.15 Stop Selling Price and Start Selling Value
8.20 Call Reluctance and Fear of Failure
IX. Training and Coaching
9.01 The Power of Coaching
9.02 Spark Brilliance: How the Science of Positive Psychology will Ignite, Engage, and Transform Your Team
9.03 Answer IQ
9.04 The Power of Trust: How to Foster Accountability in Your Team
9.05 Built to Impress Sales
9.06 Social Media Strategies That’ll Make Your Business Go Viral (in a good way)
9.11 Why Customers Leave and How to Win Them Back
9.12 Service After the Sale
9.13 Under Promise and Over Deliver
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X. Balance & Wellbeing
10.01 What’s Important Now
10.02 Balance is the Key to Long-Term Success
10.03 The Power to Control Your Own Destiny
10.04 Your Bucket List and Having Time
10.05 Priorities and Living Life With No Regrets
10.09 Stay True to Your Dream
10.20 100 Steps to a Successful Business and Life
SUPPLEMENTAL Lesson Plans
Trade Shows and Event Marketing Driving Customer Retention Service after the Sale Under Promise and Over Deliver Finance 101 The Basics Understanding Business Finance Budgeting For Success Following the Right Financial Path Too Much Month and Not Enough Money Patient Experience